Frequently Asked Questions
Find answers to common questions about your MATEO experience
How do I determine my correct size?
Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements to ensure the perfect fit for every silhouette.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You may cancel or change your order within 60 minutes of placement by contacting our support team.
What materials do you use in your collections?
MATEO is committed to quality. We use premium fabrics including organic cotton, ethically sourced wool, and high-grade recycled synthetics.
Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times and costs vary depending on the destination country and selected shipping method.
How should I care for my MATEO garments?
Each item features a specific care label. Generally, we recommend cold washes and air drying to maintain the integrity of the fabric and design.
Are your manufacturing processes ethical?
Absolutely. We partner exclusively with factories that adhere to fair labor practices and rigorous environmental standards.